Jeffrey Pierce IIOpinionHow to Avoid 12 Common Mistakes Serving Student ‘Customers’Do you like making mistakes? I certainly don’t. Making mistakes are inevitable and as long as we humans exist, the opportunity for them to occur will be present.January 29, 2018OpinionWhat Are You Really Saying?Whether your interaction with a prospective student is via telephone or face-to-face, respectively, tone and body language are key during the initial stages of the service experience.December 18, 2017OpinionWin Your Students BackCustomer service should be the top priority for every HBCU because it ensures their livelihood. Students are faced with a myriad of educational opportunities, and their decision to choose an HBCU largely depends on how they are treated.November 20, 2017Page 1 of 1
